Refund policy

Return Policy

We strive to ensure your complete satisfaction with every purchase. Our return policy is designed to provide a seamless and transparent process.

• 14-Day Return Window: We offer a full refund, excluding original shipping costs, for items returned within 14 days of delivery.
• Return Authorization: Customers must obtain prior return authorization from 3D Prints Max before shipping items back. Please contact our support team to initiate the process.  Use the "Contact" form to initiate the return request and include the order number.
• Return Shipping Costs: Customers are responsible for covering the cost of return shipping.
• Defective Items: In the event of a defect, 3D Prints Max will provide a replacement at no additional cost to the customer, including all shipping fees.

We appreciate your patronage and are here to assist with any questions or concerns regarding our return process.